Why do loan documents have to be printed in super gigantic mickey mouse fonts with rescindable language and simple simon sentences, such as YOU MUST REPAY THIS DEBT and THE VALUE OF YOUR HOUSE MAY DECLINE, but cell phone companies can apparently do whatever they please, hiding fees and charges and embedding undisclosed codes within mystery plans that not even a nuclear rocket scientist could interpret, much less the average homeowner who makes payments on a home he can’t afford. It is maddening.
Shouldn’t Dodd Frank be all up in this monkey business? Where are the consumer advocates? Oh yes, the government researches driving and texting, which is terrible, as well as cell phone radiation, but what about consumer billing protection and tricky cell phone lingo? I dare say no one can understand a cell phone statement.
John and I had an hour+ long conference call yesterday afternoon with Stacey from AT&T, trying to add John to my plan. Of course an additional line is advertised for a mere $9.99. But it seems my current super special plan is so secret that it’s no longer available; therefore, we were forced to change our entire plan.
Stacey was a yacker. She explained all sorts of plans until my head was spinning. I tried to get my arms around the difference between anytime, nighttime, and weekend minutes. Would I would be roaming at nighttime or anytime at all? Did we need FamilyMap for $9.99/month to locate up to 2 family members? What was this tracking devise, like a skip trace? I know some people who probably need this feature… There was pay as you go, prepay, and push to talk…? No thanks, we will just keep our current pay out the butt plan. Stacey could be an auctioneer.
Once we agreed on something – I have no idea what but our decision was recorded for security purposes – she was required to run my credit report. Why!? Doesn’t my perfect payment history warrant adding John to the account for $9.99 without a credit check? John is the only person working in our household. They should be tracking him down and begging to add him to the plan. I needed to pop in my night guard – I caught myself grinding and clenching my teeth.
While I was sequestered on this call, I made the bed, loaded and started the dishwasher and stuffed and basted a chicken for dinner. The chicken was smelling mighty delicious by the time Stacey recapped our entire plan for quality control reasons. My last root canal was less painful, and I received hydrocodone as a parting gift. This call resulted in a shiny new mystery cell plan, 4,000 free rollover minutes and a dull headache.
I pray Stacey got all the complicated cell plan changes input before the massive solar flares began threatening world wide electronic systems today. My Facebook sure has been slow this morning.
Blondie, “Call Me”
Jimmy Buffet, “If the Phone Doesn’t Ring, It’s Me”